Ilunion Hotels have developed a specific business model of universal accessibility that compromises not only customers with disabilities and specific access requirements, but also its employees and suppliers. Ilunion’s workforce include 27,8% of employees with some form of disability, with some hotels classified as Special Employment Centres where more than 70% of the workforce are persons with disabilities. The pioneering policies of Ilunion Hotels in the area of accessibility carry an enormous potential to change attitudes, break down social barriers and make the accommodation sector more inclusive. This project is an example of how it is possible to provide people with disabilities with access to jobs on equal terms as their colleagues. In addition to the increased workforce, ILUNION Hotels has been able to develop innovative business actions that favour the social inclusion of people with disabilities in the tourism sector, both in the hotel and catering sectors. Additionally, it is generating continuous social value, since it affirms that the employment of people with disabilities is economically and socially sustainable.